Along with beauty therapists around the UK, Gemma Jarvis and her team at Beauty Lounge have had to postpone client appointments until it is safe to reopen. But Lockdown has proved that choosing Tankerton for her business has demonstrated the community spirit knew she would find here.
Tell us a little bit about The Beauty Lounge
Beauty Lounge has been going for 11 years now and all started in a little office building behind Tesco Whitstable. I took voluntary redundancy from Virgin Atlantic as inflight Beauty Therapist and used that money to start my own business. We grew so much that we needed our very own premises.
Why did you choose Tankerton to open your business?
I chose Tankerton because of the small friendly vibe it had. I wanted to be a part of a small community and be the first beauty salon in Tankerton.
What are you looking forward to most after lockdown?
After speaking to all my team, we can’t wait to be back with our clients and bring that feel good factor back. Clients become friends and we love catching up. We all miss each other too.
How will you keep your customers safe on their return?
We’ve always prided ourselves with hygiene and cleanliness in our salon. It’s something clients love about us. We’ve all taken a clean touch course with our skin care brand Dermalogica and many others. We send out covid questionnaire to our clients before they arrive, temperate checks on arrival, sanitise hands and mask worn. In salon us as therapists check temperature and are fit & healthy, change into clean uniform and shoes in salon before we start and change again once we leave. Clean down of 15 minutes after each client, every client has their own nail file and buffer given to them and to bring along each visit. We also wear an apron, mask and visor. Hygiene is our top priority.
What has kept you busy over lockdown?
I’ve been doing local deliveries of our products, Dermalogica and Neom. I have also been taking online courses on new ranges for the salon.
I’ve also been doing facials virtually. Kits are brought for £15 and I go through the skin care routine with them via zoom or FaceTime. It’s been so popular and keeps me busy. It’s been lovely how it brings people together in these times. Mother and daughters that haven’t seen each other for so long but doing a skin care class together virtually.
How can customers support you right now?
I’ve seen so much support for us in these times. It’s made us realise what a big difference we make to our community. People can buy vouchers or products from us or something just as simple as liking or commenting on our social media posts.